Delivery & Returns

Delivery Information

Deliveries within the UK:

 

  • Standard delivery (first class) £4.50
  • Next day delivery £5.50 (Mon-Fri before 2pm)
  • Saturday delivery £12 (orders placed before 2pm on Fri)
  • Free standard UK delivery on all orders over £100

 

Returns Policy

 

  • Full Price Items - you may return full price items within 7 days of receipt for a refund. After 7 days and up to 14 days we offer an exchange only. 
  • Sale Items - exchange only within 7 days of receipt.
  • Additional postage will be charged if you require an exchange
  • Goods must be unworn and in a saleable condition with all labels and tags attached. Any items returned to us marked, stained, worn or smelling of smoke will not be refunded
  • Damaged goods must be reported to us within 24 hours of receipt.
  • Refunds are processed within 7 days of receipt of your parcel
  • Returns postage is the customers responsibility. Please take care when packaging & recorded delivery is recommended. We cannot take responsibility for returned goods that are damaged or fail to reach us
  • Original postage fees are non refundable

 

Making A Return

Please let us know that you are making a return by emailing us at brighteststarboutique@gmail.com confirming your details and the reason for the return.

 

You will be issued with the address to send your return to.

 

Returns postage is the customers responsibility and recorded delivery is recommended.